We believe skincare should feel reassuring — not complicated.
Below are answers to common questions about ENLURE®, our formulations, and your orders.
If you don’t see what you’re looking for, our team is always happy to help.
Yes.
ENLURE® formulations are developed with skin tolerance and barrier comfort in mind.
All products undergo sensitive skin patch testing and are designed for gentle, daily use, including for skin that may feel reactive or easily irritated.
If you have a known allergy or medical skin condition, we recommend reviewing the full ingredient list or consulting your healthcare professional before use.
Yes.
Our products are designed for gentle, consistent use.
Rather than intensive or occasional treatments, ENLURE® focuses on calm, consistent care that supports hydration and skin balance over time.
ENLURE® is suitable for most skin types, including:
Those with specific dermatological conditions should consult a professional before introducing new skincare.
ENLURE® formulations may contain fragrance at carefully controlled levels to enhance the sensory experience while maintaining skin comfort.
If you are highly fragrance-sensitive, we recommend performing a patch test before full application.
ENPHYTE® is ENLURE®’s proprietary formulation system — guiding how ingredients are selected and balanced across our products.
No.
We prioritise balanced, skin-supportive formulations and avoid unnecessary extremes or overly aggressive components.
Every ingredient is selected for purpose, compatibility, and daily tolerance.
To ensure authenticity, we recommend purchasing directly through ENLURE® official channels, including our official website and authorised retail partners. We cannot guarantee products purchased from unauthorised sellers.
Yes.
All products undergo appropriate safety and quality assessments, including:
These tests help ensure product integrity, stability, and suitability for regular use.
ENLURE® products are cosmetic products, not medical treatments.
However, formulations are developed with dermatological principles in mind, prioritising barrier support, tolerance, and long-term comfort.
ENLURE® products are formulated, tested, and manufactured in Singapore in GMP-compliant facilities that adhere to ISO cosmetic manufacturing standards.
This ensures consistency, safety, and quality control across every batch.
Our products are cosmetic skincare items intended for external use.
If you are pregnant or breastfeeding, we recommend reviewing ingredient lists and consulting your healthcare professional before use, as individual circumstances vary.
For a simple daily routine:
This two-step system is designed to cleanse gently and support hydration and skin barrier comfort.
Yes.
ENLURE® products integrate easily into most routines.
However, introducing too many new products at once may increase the risk of irritation.
We recommend adding products gradually.
Yes.
Future formulations will continue to follow the ENPHYTE® formulation system.
New releases are designed to expand your daily ritual thoughtfully and consistently over time.
We currently ship within Singapore and selected international destinations.
Complimentary standard shipping is available within Singapore for orders of SGD $128 or above.
For international orders, shipping charges are calculated at checkout. Any applicable import duties, taxes, or customs fees imposed by the destination country are the responsibility of the customer.
Orders are processed promptly before dispatch.
Delivery timelines vary by destination:
Please refer to our Shipping & Returns page for full details.
Due to hygiene considerations, opened or used skincare products cannot be returned.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days and we will assist promptly.
Full details can be found on our Shipping, Return & Refund page.
Simply create an account on our website.
Membership is free and you’ll receive welcome points instantly.
You earn points through eligible purchases and successful referrals.
Higher membership tiers earn points at accelerated rates.
Share your unique referral code with friends.
When your friend completes their first purchase using your referral code:
Each successful referral is eligible for one reward.
Redeem your points for rewards during checkout.
1,000 points = SGD $5, redeemable in multiples of 1,000 points, up to 3,000 points per order.
Rewards cannot be combined with promotional codes or applied to promotional items.
Yes.
Points expire 12 months from the date they are earned.
Expired points cannot be reinstated.
No.
Once a tier is unlocked, it remains based on your cumulative spend within the program.
No. Tier status is based on cumulative spend and will be unlocked once the required threshold is reached.
